Frequently Asked Questions - FAQ
General
Yes, this was the correct address until the beginning of 2016. We simplified the name and set the old URL to automatically redirect to the new one in order to simplify access for our users.
You can find your PIN underneath the silver scratch-off foil on the inside of the book cover of Edition 15 and Edition 23 Atlases.
Lecturers can request access to the Sobotta 24 Educator's Edition via our Educational Consultants.
No, this platform and ancillary content does not exist anymore.
Since the release of the 22nd edition of the Sobotta Atlas in 2007, technology has advanced rapidly and therefore some digital formats are not supported by newer operating systems and internet browsers.
If you are interested in using the digital ancillary contents of the 23nd edition instead, please contact customer service with proof of your purchase and the PIN.
There are two different ways to acquire access to e-Sobotta:
- Anyone can acquire the additional content by buying one of the PIN enabled atlases
- Educators can also request access to the 24th edition via an individual PIN issued after successful accreditation through our Educational Consultants
e-Sobotta contains additional digital ancillary content, supplemental to various Sobotta Atlases (edition 15, Edition 23 and Edition 24).
The ancillary content varies depending on edition and language.
Customers with Sobotta Flashcards can redeem their content at Plus-im-Web.
You can access the 23rd German/Latin Edition and 15th English/Latin Edition of the Sobotta Atlas that contain an individual PIN, as well as a selection of licensed products in other languages. You can recognize these books by the e-Sobotta information page printed on the inside of the cover.
The English/English version of Edition 15 does not have any digital content available to it.
The 24th edition also offers access to a designated educator's edition, which is available through sobotta.com.
The PINs placed in your Atlas are faulty. We have generated replacement sets, one per PIN printed.
Please contact customer service with your PIN in order to receive a replacement set of three PINs, one for each volume of your Atlas, to unlock your content.
The digital components for edition 14 had to be discontinued for technical reasons, if you have a new and unredeemed PIN please contact customer service for help.
Utilization
In order to redeem your e-Sobotta PIN, you have to register an account beforehand and create your personalized digital bookshelf, by following these steps to register and redeem your e-Sobotta PIN:
- Go to www.sobotta.com
- If you haven’t registered, click ‘Create an account’ in the top right corner. Enter in your information, including the PIN code if you have one, in the window which opens.
Note: You can then redeem your PIN via the bookshelf and access the digital content at any time. After completing these steps, you will have created an account and have access to e-Sobotta.
No, not automatically. Each PIN enabled product has a personalized PIN which can be used only once. This means that each PIN can only be redeemed by one person and is attached to the user's account thereafter. If the original owner has already redeemed the PIN, it can't be redeemed again, therefore, the buyer of the secondhand atlas has no access to e-Sobotta. However, if the original buyer did not redeem the PIN, it can be used as usual. If the silver foil covering the PIN is untouched it is a good indicator for the PIN not having been used before.
No, all images and content contained in e-Sobotta is for personal, non-commercial use only.
Yes and no. The use of the images is granted for personal and non-commercial use only.
This means you can use the images during your lectures on a beamer. However, a digital of physical distribution via script or presentation copies is prohibited.
In such a case, you can request additional rights via the image request list that is part of the Sobotta Educator's Edition 24 or by requesting these rights via our licensing department.
Furthermore, every display of Sobotta imagery should display the attached copyright information as well.
No, every e-Sobotta access is only granted for personal usage and prohibits sharing accounts and content with third parties.
Registration
In order to register you will need to provide your name, a valid email address, as well as, a password that consists of at least six characters. You can register via the Sobotta homepage.
"Please see if you have checked the mandatory box next to our Terms and Conditions and Privacy Policy. If you have not checked it before, please do so before submitting your registration. If you still cannot register, please contact us.
This depends on the product and the platform. If you are registered with one of our English products (e.g. ExamPrep, Science Direct, Mendeley) you will be able to use the same login details. If you are currently using one of our German products (e.g. Medizinwelten, Plus im Web) or if you have bought products in our e-Commerce Shop, you have to register another account. If you are unsure please register a new account nonetheless.
Every PIN contains information about the edition and language of your atlas. This helps us provide you with the correct individual content compliant with your atlas.
In spring 2016 we migrated our system and database to the current website www.sobotta.com. For this reason we contacted every user to verify their details. Due to data protection laws, however, we had to delete all accounts that had not been verified by autumn 2016. The PINs attached to these accounts were reset. Please register a new account and redeem your existing PIN once again to regain access.
Sometimes e-mail providors consider automated activation emails such as these as SPAM messages.
Please check your SPAM and/or JUNK Mail folders.
An other option to is whitelist the domain @sobotta.com to ensure secure receipt of system e-mails.
My Data
You can easily reset your password on the homepage, by following these steps to reset your password:
- Go to the homepage for Sobotta.
- Click ‘Forgotten password?’
- Type in your email address in the designated field and we will send you an email with link to reset your password.
You can update your email address via the ‘My Details’ page, by following these steps to update your email:
- Log in to Sobotta.
- Click ‘My Details’ from the dropdown menu in the header.
- Here you can update your email address.
You can update your password via the ‘Change password’ option, by following these steps to update your password:
- Log in to Sobotta.
- Click ‘Change password’ from the dropdown menu in the header.
- Here you can choose your new password that is at least 8 digets long.
Please use the email and password you submitted upon registration.
Next to the personal data required upon registration, such as your name, e-mail and password, you may have provided additional optional information on your job, organization and geographic location. If you have completed the registration process you are able to change all of this content yourself. Any optional content can also be erased by you.
Your active consent to our Terms & Conditions, as well as, Privacy Policy is also retained. You are able to actively revoke this consent, but it will limit your interactions with our content.
In order to provide you with the content you redeemed, we permanently associate the PIN(s) you used for redemption to your profile.
In addition to this, we log the date you registered and the last time you logged in, as the law requires us to delete an activated account, containing redeemed content, after 6 years of inactivity.
If you have further questions or did register, but failed to activate your account, please e-mail our data protection officer.
If you are a legacy customer, who registered before September 2017 you might also have given us your consent to receive newsletters from Elsevier.
As of October 2017 we no longer add names from new e-Sobotta users to our newsletter mailing lists.
If you are a legacy customer unsure if you requested marketing messages please contact customer service for additional information.
Please contact our data protection officer with your details, so they can investigate who in Elsevier needs to be contacted to erase your data.
Any information you can provide on Elsevier products and services you knowingly use will be helpful in speeding up the process.
You are able to review the cookies used by e-Sobotta on this product specific site.
Content
You can add books to your account using the respective PINs by following these steps to add a title:
- Log in to Sobotta.
- On the homepage you can see two input fields in the upper part of your browser window. Type in your PIN and password in the respective fields and click ‘Go!’
- The system will unlock the corresponding book for you and add it to your bookshelf.
If you redeem a code for Sobotta edition 23 or edition 15, you will receive access to pictures, Diss2Go and the ExamCoach for personal, non-commercial use only.
The ExamCoach is an interactive Flash-based drag-and-drop training system for anatomic structures chosen by lecturers and students.
On the left side you will see anatomic illustration, on the right side you will find corresponding anatomic structure labels. You can match these labels to the structures as you see fit.
The training system will then evaluate your results and let you know in which topics you have sufficient knowledge for examination and on which you need to improve further.
With the aid of Diss2Go you can easily prepare, accompany and evaluate your Dissection course .
The publishers and athours have chosen Sobotta-images that are most relevant for your dissection course.
These images partly contain suitable captions and are available in PDF format so you can easily print them and take them with you wherever you go.
You view the image in two ways:
- You can switch between the labeled and unlabeled figure by clicking the button.
- Also underneath every image you will find additional information that will put the figure and accompanying anatomical structures into context.
No, images are only to be uses for private, non-commercial purposes.
While you are able to e.g. print a poster or adorn a t-shirt with the images for yourself, you are prohibited from duplicating and distributing them.
If you want to make Sobotta images available to a broader user base or use them commercially you will need to request these rights. There are two ways of doing this:
- Educators signed up for edition 24 can use the image request list provided by e-Sobotta.
- Furthermore, requests can be send directly to our licensing department.
Please be advised that any depiction always needs to be accompanied by the relevant copyright information.
Under every image the Educator's Edition 24 offers you the opportunity to add a figure to an image request list.
On said list you can specify the additional rights you need and send the request to our licensing department.
Our licensing department will then get back to you with specifics, which allow you to make an informed decision as to whether or not you wish to use the images.
Technical Problems
Occasionally there are problems with the cache (temporary memory) of internet browsers.
The cache is used to store a temporary image of a webpage in order to display it quicker. Therefore, when page impressions get accessed through cache instead of being reloaded anew will display outdated information.
The best way to fix this is to log out of e-Sobotta and log back in or alternatively follow your browser's instruction on how to empty the cache.
You might have entered the PIN incorrectly. Please ensure that you enter the PIN as displayed in your Atlas.
If you entered the PIN successfully the system will display notice verifying your redemption.
If this is the case and you still cannot see your content please empty the cache of your internet browser, you will be able to see your content afterwards.
If you still have issues, please contact us.
There are various reasons.
For one a mistake made upon the entry of your PIN. Did you remember to include the dashes ("-")? Maybe you confused a zero with an O? Did you put the letters contained in the PIN in capitals as displayed in the Atlas?
You asked your browser to remember your login data. Some browsers, depensing on your settings, tend to be over efficiant after that and add your username to your PIN, thus making it unrecognisable to our system. Try redeeming your PIN with a different browser after manual login.
If that is not the case, please contact customer service and include your PIN, book title, ISBN and the error you have experienced.
Also the book might be second hand and the previous owner already redeemed the content. In, which case, the PIN is no longer valid and the Atlas no longer eligible for digital content.
More Sobotta Products
No, the Sobotta anatomy app is an independent product. Therefore, you do not automatically gain access to the app by purchasing one of the atlases.
No, the ancillary content for the Sobotta Flashcards is hosted on Plus-im-Web. Please redeem you PINs there.
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